📘 Help Center

What to do when a password is lost

Distinguish device unlock passwords from recovery phrases and avoid anyone offering to recover your keys for you.

Protect recovery credentials first, and pause on signing requests you do not recognize.

STEPS & CHECKS

Work through these checks in order

Each step can be checked before any irreversible action.

Distinguish device unlock passwords from recovery phrases and avoid anyone offering to recover your keys for you.

Consider your device, network and intent rather than trusting a single status badge.

When uncertain, stop and never enter recovery secrets into an unfamiliar website.

SAFE PRACTICE

If the domain, destination, network or requested permission differs from what you expected, do not continue.

Reminder

Support agents, community members and web forms should never ask for your recovery phrase.